Privacy Policy

Who are we?

LEO Medical Travel LLC
1284 Via Fiume, Boynton Beach, Florida 33426, United States of America

What is Personal Information?

“Personal Information” means information about an individual who is identified or identifiable, directly or indirectly. It does not include information about natural persons who have died. We rely on the definitions in applicable law to determine what is or is not Personal Information for this Privacy Notice.

Scope and changes to this Privacy Notice

This Privacy Notice applies to information, including Personal Information, that we collect from people who purchase our products or access or use our services and platforms.

We may update this Privacy Notice from time to time. We will notify you of updates through our platform. Please visit our platform regularly for updates. Changes become effective when we post the revised notice on our website.

Information we collect

We may collect or obtain the following types of Personal Information from various sources, directly or indirectly:

• Personal Information: first and last name, address, LINE ID, telephone and fax numbers, email address, identification and passport numbers, gender, date of birth, occupation, signatures, delivery address, company address and position, and questions, inquiries or complaints submitted through other communication channels.
• Payment Information: transaction data, customer code, purchase amount, bank account details and credit card number.
• Shopping History: shipping address and information about items added to favorites or a cart, purchased or returned.
• Device Information: device type, IP address, browser type, device location, pages visited, time spent on pages and information collected through cookies.
• Other Information: CCTV photo and video records, visitors’ license plate numbers and times of entry and exit.

We collect this information to understand your requirements, provide products and services, develop our sales and services, and support marketing activities and communications about our news and activities. We may send you information about marketing activities or products that may interest you, as appropriate.

How we collect information

Directly from you

For example, when you:

• Purchase our products or services.
• Sign up to receive updates through our platform.
• Submit a request to our Consumer Service team.
• Contact us, make an inquiry or submit a complaint.
• Participate in marketing activities, campaigns, events or similar programs.

Automatically

For example, when you visit and navigate our platform on any device, enable location-based features, click sponsored links or third-party advertisements, or when cookies and similar technologies are used.

Other sources and third parties

These may include our business partners, online advertising networks, companies that co-sponsor our promotions, and social media sites such as Facebook, Instagram, YouTube and LINE Official Account.

By combining Personal Information

• We may combine information collected offline with information collected through our platform.
• We may combine information about you acquired from the different devices you use to access our platform.
• We may combine third-party Personal Information with information we already hold about you.

How we use Personal Information

We may use your Personal Information for the following purposes:

• Providing products and services: fulfilling your product or service requirements and processing purchases or other transactions.
• Improving products and services: improving our platform, products, services and operations, and customizing your experience.
• Understanding your interests: learning more about the products that interest you.
• Responding to requests: responding to feedback, questions and inquiries.
• Communicating with you: communicating about your account or relationship with us, our services or promotions, and updates to platform terms and conditions.
• Marketing: providing information about products and special offers, serving advertisements, and sending communications by email or text message.
• Interest-based advertising: using information collected across websites, devices or platforms to display relevant advertising on our platform and other sites, services or devices.
• Security: protecting our business, our customers and our platform.

Disclosure and transfer

We may disclose or transfer Personal Information to the following parties for the purposes described in this Privacy Notice:

• Internally.
• Service providers: third parties that provide services on our behalf.
• Business partners: parties that co-sponsor a contest or promotion, advertisers and media buying agencies.
• Where required by law: law enforcement agencies, courts, regulators, government authorities or other parties when necessary to comply with legal or regulatory obligations, protect rights or safety, or detect, prevent or address fraud and security issues.

Legal bases for processing

Depending on the nature of the Personal Information and processing, we rely on one or more of the following legal bases, in addition to consent where applicable:

• Contractual necessity: processing necessary to perform a contract or take steps at your request before entering into a contract. For example, we may need your name, address, email address and phone number to provide services and fulfill our contractual obligations.
• Legitimate interests: providing services, operating and developing our business, securing services, detecting and preventing fraud, billing for paid services, and displaying advertisements as permitted by applicable law.
• Research, statistics, historical documentation or public archives: for example, generating statistics related to our services, subject to safeguards required by applicable law.
• Legal compliance: processing necessary to fulfill legal duties, such as keeping records for a period required by law.
• Prevention of danger or public service duties: in rare cases, taking steps to prevent or mitigate harm to a person’s life, body or health, or performing a task in the public interest.

Security

We seek to implement reasonable security measures to protect Personal Information from loss or misuse. These measures may include security software, access restrictions and assigning personnel to manage Personal Information. Although we take reasonable steps to protect your information, no website, product, device, online application, computer system or wireless transmission can be guaranteed to be completely secure.

Data retention

We retain Personal Information until it is no longer necessary for the purposes for which it was collected, or until you request that it be deleted or destroyed. We may need to keep some information to comply with legal obligations.

Retention periods are determined by the purpose of processing, the characteristics of the Personal Information, and legal or business requirements. For example, we usually delete customer Personal Information within [10] years of the last time you used our services. We may retain all or part of your information to establish, exercise or defend legal claims, resolve disputes or comply with law.

Your rights

You may have the following rights regarding Personal Information we collect:

• Request access to and a copy of your Personal Information.
• Request that your Personal Information be transmitted to another data controller.
• Object to the collection, use or disclosure of your Personal Information.
• Request that we delete, destroy or anonymize your Personal Information.
• Request that we limit the use of your Personal Information.
• Request that we correct or update your Personal Information.
• Withdraw consent you have provided to us.
• Submit a complaint to us or the relevant data protection authority.